I have a business which utilises lambda cloud servers which were great until I was locked out without warning and have been unable to receive any correspondence at all from Support.
It’s at the point where I am assuming they either have an issue with their email server, ticketing platform, or don’t have enough support for the demand of their customers (despite this being the first time I have required support.)
Otherwise, my emails have fallen outside of their standard process which would be raising a support query through the ticketing portal. However, this requires access to your account - which is my problem.